Showing posts with label customer feedback. Show all posts
Showing posts with label customer feedback. Show all posts

Saturday, November 29, 2014

Race report: the Great Eastern Women's 5K

So way back when in a fit of post-marathon enthusiasm, I signed up for the Great Eastern Women's Run half marathon, hoping to train really hard towards a sub-2-hour half (finally). 

I love love LOVE this race. I've done it every year since 2008, starting with the 10K, and then doing the half marathon in 2012 when it was first offered. I turn up my nose at many all-women's races because of crappy marketing, but this one explicitly does NOT 'shrink it and pink it'. You won't find pink here, or sparkles, or stereotypes, or 'I run for chocolate' messages that just reinforce a dysfunctional relationship between exercise and food - just messages of health and strength and fun and family. You run for your own reasons and no one forces you into any little boxes about running while female. 

AND it's really solidly well-organised every year. (How well-organised? There were about a bajillion runners, but my bag drop and pre-race porta-potty stop took me a grand total of five minutes...combined.) Those are the main reasons I love this race and I keep on coming back. 

And then we all know what happened, gestating a human, etc etc. So I was pretty heartbroken about missing this year's half. I thought I'd either have to run this half as a fun run, or give away my race entry altogether. 

At that point, the thought of being on my feet for two and a half hours was sounding less and less appealing, and the thought of handing over my precious, seriously coveted race slot to someone else who really wanted it was more and more appealing, only a) all my friends who wanted to do the half had already signed up, and b) I have mild qualms about under-the-table bib transfers. 

But amazing things can also happen if you ask nicely. 

So I wrote in to the organisers. I'm signed up for the half, I said, but will be 13 weeks pregnant by the time it rolls around. Can I swap to the 5K? I know the rules say you don't normally let people switch categories, but these are pretty unusual circumstances. And your title sponsor - the Great Eastern insurance company - has a strong emphasis on getting women to stay active and healthy. 

Lo and behold - they replied and said YES, please! We are happy to note you're staying active while pregnant! You're signed up for the 5K! 

A few weeks later, I stood in the race pack pickup line and looked around. Noticed I probably wasn't the only person running for two. And there were other women there with small children. Secondary-school girls. Women who looked like they might be my mom's age. (The variety you get in this race is enormous and wonderful.) 

And holy race swag: a gym bag, a tank top, a blessedly large water bottle, even more samples of stuff, and coupons for everything ranging from a Nando's quarter chicken to discount vitamins. 

A few weeks after that, on the lovely cool morning of November 9, I toed the start line - or rather, I was in the middle of the crowd in the second 5K wave, the farthest back from any Singapore race start line I've been in a looooong time. I snuck over to the side to watch the 10K winners coming in, cheered them on, and then boom - we were off. 

The race route goes around the curve of the Singapore Flyer and F1 pit building, down towards Nicoll Highway, and loops back around, a pretty straightforward and scenic out-and-back along the Kallang River. I felt great the whole way, kept chugging along, and finished in a net time of 32:10...not bad for a poky old pregnant lady. (I was explicitly trying NOT to look at my time. Wasn't wearing my Garmin. Barely glanced at my watch. But in a race atmosphere it's hard to resist the temptation to hustle. Which is why I'm fine running up to 10K on my own for fun, but think I'll lay off the racing - unless it's purely social with friends - till next year. Sometimes my competitive instincts are rather bad for me...) 

And you know what? I had just as great an experience being in the middle of the pack as I usually have being a little farther in front. If your back of the pack folks, who pay the same amount to register, cover the same distance, and often work just as hard, have as fun a time as the folks in front, that is the true test of a really well-organised race. 

To cap off a great morning I ran into a whole bunch of former colleagues who'd done the various race distances (5K, 10K, or half). Impromptu reunion! Sweaty hugs all round! (Also, every single female runner in Singapore apparently does this race - I spotted three other running friends.) 

Photo from Rachel. Sorry we're all squinting! It got hot.

After meandering around the finish site for a longer time than it'd taken me to actually run the 5K, I finally made it home for second breakfast. 

Good race? asked the husband. Great one, I said. 

Wednesday, April 24, 2013

Customer feedback

Dear Runner's Gait,

I am writing in somewhat belatedly to thank one of your staff members - I think his name is James.

A couple of months ago I wandered randomly into your store for a new pair of trainers, and James very patiently helped me try on eight pairs. Eight. EIGHT!!! (It's lucky, right?) I felt like Goldilocks (too hard, too soft, too...erm... too tippy, too high, too hard, too soft, just right) or Cinderella ('if the shoe fits...').

Finally I settled on this pair of Saucony Fastwitch 5. (They're red - that should do for Chinese New Year shopping. I did wear them for the first run of the Chinese New Year. Which did not appease my mother at all.)




As we already know, I like being able to feel the ground (check), and I am the Switzerland of neutral runners (check).

It turns out Saucony apparently thinks these are a racing flat. I don't. They're not flat. But then I'm not fast either...

(Funny story. I just bought a new running shirt. It's black and says 'FAST' on the front in an alarming shade of pink. I don't think I deserve to wear it yet, so it's sitting in my closet gathering dust.)

I had a few niggling doubts about this pair of shoes at first. Not as low to the ground as my Minimuses/minimi/ minimodes. Not as plush and cushiony as my Nikes. A little hard and bouncy. But after Sunday's triathlon I think James made the right call - I think they're finally broken in. On the run leg, my shoes and I managed to pass - I think - every woman in my category who was a passable distance in front of me. (That's about five women over 5 km. Also some men who were walking - what were you doing?!?!?!?)

I'm still a slowpoke but I'll be doing nearly all of my marathon training (except for the longest weekend runs - need a bit more cushion for that) in these.

See you on the trails,

G.C

PS please give James a promotion.
PPS or at least a medal for persistence. But watch out: I'll be back for new shoes. He might want to hide.

Workouts this week. Marathon training week 1: upping the mileage a little.
Sunday: TRI day. 750m swim (terrible), 20km bike ride (terrible), and 5km run (29:23), dawdling through transition, going the wrong way to run out and turning around to run out another way. Pro-tip: Do not train for a tri by spending 3 months chickening out of swim training, cycling only twice, and doing no bricks ever.
Monday: 7.5km recovery run
Tuesday: Speedwork: 2km at 2:15, 1.6km at 2:10-2:12, 1.2km at 2:05, 400m (1:57). Total incl warm-up 6km.
Wednesday: easy day. 9.5km/ 59:15